Errors Tab

The Error Management tab allows the user to view and perform remedial action on any errors associated with the profile. This typically will occur when a command is sent from a device either in an improper format or if the command is unable to resolve a data or system conflict. While application error handling is dependent on the specific application, the Informer platform does return complete error details to the client and the application should properly handle notifying the end user of such errors.

Service Requests (SRs)

Clicking the button will prompt the user to create a Service Request and if an asset has been associated with the device that the error was generated from, the asset and owner details will be included in the Service Request. This allows errors from the device to be tied into the standard Maximo service desk processes and enables the proactive response to device errors.

Error Details

Clicking the button will display the complete details of the error, including the command that was executed, the user, timestamp, device, and session identifier.

Command XML

The Command XML tab displays the XML that was sent from the device. The system administrator can edit this XML and resubmit it for processing with the modified values by clicking the Resubmit button. Resubmitting the command will cause the server to re-execute the command as the user that originally attempted the command and if successful notify the device of the error resolution. This will cause the device to retry the command which originally failed, at which point the server will return the result from the resubmitted command, if any. This then completes the command transaction and allows errors to be resolved on the server and that resolution to be propagated to the device.

Errors Stacktrace

The Error Stacktrace tab displays the full error stacktrace, extracted from Maximo system log. This allows an administrator to view the error log without requiring access to the Maximo server and without needing to manually search thousands of lines of log entries.